Information We Collect
When you register and use Shuffle Casino, we collect certain personal data in order to operate a secure, legally compliant gambling platform. The categories of data we collect include:
- Identity Data - Full name, date of birth, and government-issued identification documents provided during KYC verification.
- Contact Data - Email address and, where provided, phone number. Used to communicate account updates, promotional offers (with your consent), and support responses.
- Financial Data - Payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers; payment processing is handled by certified third-party providers.
- Technical Data - IP address, browser type and version, device type, operating system, and session timestamps. Collected automatically when you access the site.
- Usage Data - Pages visited, games played, bet history, session duration, and feature interactions. Used to improve the platform and personalise your experience.
- Communication Data - Records of support conversations and any correspondence you send to Shuffle Casino, retained for quality and compliance purposes.
How We Use Your Data
Shuffle Casino processes your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Contractual necessity |
| Identity verification (KYC / AML) | Legal obligation |
| Processing deposits and withdrawals | Contractual necessity |
| Fraud prevention and security monitoring | Legitimate interest |
| Responsible gaming compliance | Legal obligation |
| Marketing communications | Consent (opt-in only) |
| Platform analytics and improvement | Legitimate interest |
We do not sell, rent, or share your personal data with unaffiliated third parties for their own marketing purposes. Data is shared only with trusted service providers who process it on our behalf under strict data processing agreements, or when required by law.
Data Retention
We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in accordance with anti-money-laundering regulations. Financial transaction records are kept for a minimum of seven years. Where you withdraw consent for marketing communications, we will remove your details from marketing lists within 30 days while retaining the minimum data required for legal compliance.
Cookies & Tracking
Shuffle Casino uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse site usage. Strictly necessary cookies cannot be disabled as they are essential to the operation of the platform. Analytics and marketing cookies are optional and can be managed via the cookie preference centre accessible in the site footer. By continuing to browse the site without adjusting your cookie settings, you consent to the use of non-essential cookies.
Your Privacy Rights
Under applicable data protection law, you have the right to access, correct, or delete personal data held about you; to restrict or object to certain types of processing; to receive a copy of your data in a portable format; and to withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact our privacy team at the address below. We will respond within 30 days. You also have the right to lodge a complaint with the relevant supervisory authority in your country if you believe your rights have been infringed.
Data Security
Shuffle Casino employs industry-standard security measures to protect your data, including TLS 1.3 encryption for all data in transit, AES-256 encryption for sensitive data at rest, regular third-party penetration testing, and strict access controls limiting which staff can access personal data. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals promptly.
Last updated: March 2026. Contact: privacy@shuffle.casino for data-related enquiries.